Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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Business IT Services

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

Business IT Services

Business IT Services

Welcome to Tech Heads Business IT Services

Tech Heads IT Services offers our business clients an extensive range of tailored solutions to suit the needs of your business.

In addition to our common IT services, such as new custom system workstations, computer repairs and remote IT support we also offer a range of services for your business.

Business IT Services

  • Physical business network topology
  • Management of physical and virtual servers
  • Workstation maintenance, upgrades and repairs
  • Brand new work stations and hardware
  • Managing on-premises printers & scanning solutions
  • Backup maintenance, auditing and testing
  • Network external access & VPN technologies
  • User & domain management
  • Managing interactions and access with 3rd party service providers
  • Practically anything IT related!

Our range of business IT services are provided on an AD-HOC basis, you can simply call us when you need us. Alternatively, for a more comprehensive service, we offer a service aptly named… ‘your IT Department’.

We believe in the importance of business autonomy and as such; everything that we put in placed is documented to you; with full access permissions so you’ll be able to have direct ‘admin’ access to all the services we provide.

Routine scheduled servicing helps us to find problems in your network before they’re bigger emergency issues and keeps all of your systems running quickly and efficiently. Most customers are surprised at how many issues we find & resolve in our maintenance sessions.

Feel free to contact our team to discuss how we can best optimise your businesses IT; to get advice that makes sense for your business, have your staff working effortlessly and efficiently… exceeding your IT expectations.

Tech Heads professional computer technicians offer a free network & system assessment of your office network, workstation and servers.

We can help to identify problems, issues with performance, security and reliability and any areas for improvement in your office environment.

Our technicians are trained to give expert advice to suit your needs and budget and can to help you get the best out of your business network.

The initial on-site assessment is free and takes around 30-60 minutes, which involves meeting some of your staff and a quick look over all of your computers and network to highlight issues and areas for improvement.

To organise a free assessment of your business network, please contact us today.

Your IT Department

Your IT Department is a service we offer aimed toward businesses that have a frequent need for IT services but aren’t yet big enough to warrant a full time dedicated IT department.

We check and track the condition of each of your workstations and servers; and acknowledge any problems that we find in advance (where possible), ensuring backups are correctly configured, up to date and functional.

This service gives you a fixed fee, dependable, priority service and a more indepth level of IT management of your business with all of our work documented for future reference along with maintaning important network credentials for you.

As an ‘IT Department’ customer your emergency IT requests are our number one priority. We will be out the door to your office or logged in remotely, straight away, as soon as humanly possible.

We encourage rolling upgrades on technology and can work to your budget in facilitating network upgrades and hardware replacement.

Through our fixed price, scheduled servicing it is easy for your business to budget and plan for it’s IT support needs year in, year out. You’ll also have access to the same technician who has an indepth understanding of your network.

 

Service Package Inclusions Pricing
Business Essentials
(up to 5 PC’s)
3 hours phone, email or remote access support.
1 x annual scheduled on-site network & workstation check up.
15% discount on additional labour services.
Contact us for pricing
Business Basics
(5 to 14 pc’s)
5 hours phone, email or remote access support.
2 x Scheduled bi-annual on-site network & workstation check ups.
Site documentation and servicing log mantained.
20% discount on labour beyond the service agreements coverage.
Contact us for pricing
Business Unlimited
(15-25 PC’s)
Unlimited phone, email & remote access support.
4 x quarterly scheduled on-site network & workstation check ups.
Site documentation and servicing log mantained by the same Tech Heads technician.
25% discount on labour beyond the service agreements coverage.
Contact us for pricing

Networking & Servers

Tech Heads offers business IT support for your SMB network and provides services for managing both physical and virtual servers and also handling your in-office cabling requirements.

We are a firm believer that staff should never be waiting for their computers.

Whether you’re an office of 2 or 20 people, we can help with budget friendly solutions to optimse your business network performance.

If you don’t like climbing under desks and dealing with spiders, we’re here to help!

Networking services we offer:

Server installation, maintenance and upgrades.
Network switch configuration and DNS server.
Custom built brand new MS Windows Server servers.
Configuration of SMB NAS solutions such as Synology & QNAP.
Physical cabling & infrastructure, patch panels and data points.
Maintenance tasks such as printer, MFC and network device configuration.
Secure VPN file & remote terminal access to your business network.
Network storage solution and cloud syncing.

  • Server installation, maintenance and upgrades.
  • Network switch configuration and DNS server.
  • Custom built brand new MS Windows Server servers.
  • Configuration of SMB NAS solutions such as Synology & QNAP.
  • Physical cabling & infrastructure, patch panels and data points.
  • Maintenance tasks such as printer, MFC and network device configuration.
  • Secure VPN file & remote terminal access to your business network.
  • Network storage solution and cloud syncing.

Please contact us today to arrange a free on-site assessment of your business, so that we can quote on the right equipment and services that are needed to have your business performing brilliantly with proper IT infrastructure in place.

Tech Heads Cloud

Tech Heads Cloud is our exclusive private business backup service for off-premises backup of your business network files.

With this service we manage your network backups at a workstation & server level, right through to syncing with our cloud based off-premises backup systems.

Your business will maintain a 24/7 automatic on-site & off-premises backup. With this we can help protect your business from a range of potential security threats through having multiple layers of backup and redundancy (one system fails, others are in place).

Why Tech Heads Cloud? Security!

As opposed to other cloud providers, your data only exists in our private cloud storage, which is not accessible by any 3rd party via web browsers, Apps or other software… this highly secure system is manually configured for you individually and only accessible by you and our team.

Every aspect of Tech Heads Cloud is monitored and managed for you and working with us, we can remote into your workstations and server to configure the network for you.

Tech Heads Cloud Pricing

Related Service Costs Amount
Initial setup – workstation $25 per workstation (once off cost)
Initial setup – server $100 per server (once off cost)
Storage Tier Storage Capacity Pricing
Tier A < 20Gb $20 per month
Tier B 20 – 49Gb $45 per month
Tier C 50 – 99Gb $75 per month
Tier D 100 – 199Gb $140 per month
Tier E 200Gb+ $0.80c p/Gb p/month
After the initial setup, invoices are generated for the month in advance

Reasons to use Tech Heads Cloud:

  • Recover from accidental file deletion.
  • Protection against computer hardware failure.
  • Recovery from data deletion by disgruntled employees.
  • Off-premises backup protects your information in the event of fire, office or equipment destruction.
  • Easy recovery from virus infections or cryptolocker problems.
  • Data recovery in the event of equipment theft.
Enquire Today

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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10 out of 10 for quality and service!! Anthony built our home PC and I cannot fault his work. Works like a dream and was great value for money.

Anthony explained everything in simple terms and took the time to answer any question I had. Anthony has also provided support when I have had question getting back to me promptly. Would definitely recommend!!

Sarah. S17/08/2022

You were right!! As always, I'm starting to figure out..

Megan. A14/06/2014

I couldn't recommend Anthony highly enough. He is patient, thorough, trustworthy and no requests are ever too hard.

He has assisted me multiplies now and I will not go anywhere else for anything IT related. Everything is explained clearly and he always puts me at ease when dealing with him.

Jess. K11/05/2022

Hey Anthony,

Just wanted to thank you for the work you did on the Laptop, it is working a treat.

The other guy had 3 shots at it and couldn't get it right.

Anyways, much appreciated. Cheers.

Richard. C05/03/2015

Laptop is running beautifully, thank you!!

Seriously, I was so impressed with how you smashed out solutions when all seemed lost! I've been bragging to the IT boys about how good you are!

Darren. A17/05/2013

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