Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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On-site IT technical support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

On-site IT technical support

On-site IT technical support

Our Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

On-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project. We have provided services interstate for 2-3 day projects previously.

Whether it is networking problems, server configuration, physical hardware changes & system upgrades; when their is more substantial work to be done across multiple computers, on-site support is typically the best way to address it.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

Our base rate for on-site IT technical support services is charged at $125.00 GST inc. per hour, charged in 15 minute units, plus call out fee. A minimum 30 minutes applies for on-site support services.

For Melbourne based clients, the call out fee is calculated as $20 + $2.50 per km from our office, GST inc. Outside of Melbourne, please contact us to discuss.

IT support outside of our business hours may incur a +30% service fee on labour, please see the contact us page for our operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

Quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs. We are based in Ferntree Gully although service Melbourne wide.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

Enquire Today

Service locations:

We commonly go on-site for IT support to the following suburbs

Any many other locations, please contact us to see how we can help you...

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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I highly recommend Anthony from TechHeads to repair, update and maintain your computer and technology.

He is amazing what he knows and has been a life saver! Totally reliable and speedy and an absolutely genius when it comes to technology.

I am so glad and relieved I know him and have every confidence in his ability to look after my computer and technology and I am so very grateful. (Wendy and David)

Wendy. B03/01/2014

I have used Tech Heads several times and Anthony has been a saviour each time (including when trying to home-school!)

I have also referred several family members who have been equally happy with the service and friendliness.

Very highly recommended - 5 stars
Thanks Anthony!

Danielle. N08/05/2022

Appreciate TechHeads speedy and reliable service fixing a virus infected laptop (more than once).

Our 'go-to' for any tech issues for a number of years now.

Laura. R02/03/2022

I couldn't recommend Anthony highly enough. He is patient, thorough, trustworthy and no requests are ever too hard.

He has assisted me multiplies now and I will not go anywhere else for anything IT related. Everything is explained clearly and he always puts me at ease when dealing with him.

Jess. K11/05/2022

I desperately needed a fast computer for video and stills editing and I thought about going to the usual retailers but I had never been completely satisfied with previous computers I had bought.

Until now! Anthony built me an awesome computer that does exactly what he said it would. My workflow speed has increased so much that I now look forward to editing. I know my PC will do the job as quickly as I need it to and without crashing. It's awesome.

And he also amazed me by upgrading my laptop's hard drive and has it running as good as new. If you need a seriously good computer or your old one needs a revamp, I highly recommend Tech Heads.

Nicky. M19/06/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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