Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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On-site IT technical support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

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Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

On-site IT technical support

On-site IT technical support

Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

Most on-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project.

On-site support is fantastic for resolving issues such as networking, server configuration, physical hardware changes & upgrades and when their is more substantial work to be done across multiple workstations.

NOTE: 24 hours notice is required for cancelling an on-site IT support appointment. The same applies if we are unable to complete a job as customer has not arrived for the appointment, the booking minimum of 1 hour IT support & call out fee will apply.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

On-site computer technical support services is charged at $110.00 GST inc. per hour, plus call out fee.

On-site support is charged in 15 minute units beyond the minimum first hour and our call out fee is calculated as $20 + $3.00 per km from our office, GST inc.

IT support provided outside of our regular business hours attracts a +30% service fee, please see the contact us page for our current operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

All quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

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Service locations:

We commonly go on-site for IT support to the following suburbs

Any many other locations, please contact us to see how we can help you...

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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I have used Tech Heads several times and Anthony has been a saviour each time (including when trying to home-school!)

I have also referred several family members who have been equally happy with the service and friendliness.

Very highly recommended - 5 stars
Thanks Anthony!

Danielle. N08/05/2022

Always a pleasure dealing with Anthony. He knows his stuff and is always ready to help and offer ways to better improve your computer's speed. Keep up the good work.

Silvana. M18/02/2019

That is just WONDERFUL news, Anthony!!!

Thank you!!! You're bloody brilliant! I am so happy that I dialled your number the other day!

Therese. A30/05/2013

Anthony provides a professional, efficient service and is someone you can trust with all of your tech needs. I nearly lost 6 months worth of data on my phone because I didnt back it up and all apple could do was reset my iphone.

He was able to recover all the data from my phone restoring it to before my phone had it’s hissy fit. He can definitely work magic for all your IT needs! 100% recommend him!

Nicole. B23/05/2022

I had a hard drive which was badly damaged and Anthony was able to retrieve 99.9% of the data.

Anthony's service was very helpful, responsive & prompt - I would highly recommend Tech Heads for any data recovery & IT work - Thanks again!

Amber. L24/06/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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