Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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On-site IT technical support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

On-site IT technical support

On-site IT technical support

Our Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

On-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project. We have provided services interstate for 2-3 day projects previously.

Whether it is networking problems, server configuration, physical hardware changes & system upgrades; when their is more substantial work to be done across multiple computers, on-site support is typically the best way to address it.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

Our base rate for on-site IT technical support services is charged at $125.00 GST inc. per hour, charged in 15 minute units, plus call out fee. A minimum 30 minutes applies for on-site support services.

For Melbourne based clients, the call out fee is calculated as $20 + $2.50 per km from our office, GST inc. Outside of Melbourne, please contact us to discuss.

IT support outside of our business hours may incur a +30% service fee on labour, please see the contact us page for our operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

Quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs. We are based in Ferntree Gully although service Melbourne wide.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

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Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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On an extremely positive note though, I cannot recommend or thank Anthony Parker from Tech Heads enough, for firstly helping me to diagnose and deal with the imminent and tragic death of my laptop and secondly, for his commitment to making sure he found and delivered the most suitable and best quality replacement for my needs - within my tight budget.

The custom-built laptop he put together for me is the best (it's so fast and sexy!!) I have ever owned and I can't ever see myself buying one straight off the shelf again.

I got so much more bang for my buck, as well as his amazing, personalised service, which I know will continue should I have any issues now that I have this baby home.

Thanks Anthony! You my friend are a top bloke.

Melissa. P26/11/2014

Laptop is running beautifully, thank you!!

Seriously, I was so impressed with how you smashed out solutions when all seemed lost! I've been bragging to the IT boys about how good you are!

Darren. A17/05/2013

Just wanted to say a big thank you for your prompt and excellent service with rectifying the issues we were experiencing with our home laptop.

You picked up the lap top one day and returned it the next. Not being all that computer savvy we must admit we thought we would have been told we had to buy a new laptop or at best need to pay for a new hard drive but after checking it out, you surprised us by saying that it still had plenty of life in it and that the hard drive was working fine.

You managed to sort out all our files, cleaning out corrupt files and reloaded all our operating programs, including all our beloved photos and made it all work a lot faster. Your honesty, reliability and helpfulness was rewarding to say the least.

The fact that you ensured everything was working as before, ie printers, our emails, skype, etc, was a service we wouldn't have had with dropping it off at a store. Thanks again!

Margret. D20/02/2014

I have used Tech Heads several times and Anthony has been a saviour each time (including when trying to home-school!)

I have also referred several family members who have been equally happy with the service and friendliness.

Very highly recommended - 5 stars
Thanks Anthony!

Danielle. N08/05/2022

I desperately needed a fast computer for video and stills editing and I thought about going to the usual retailers but I had never been completely satisfied with previous computers I had bought.

Until now! Anthony built me an awesome computer that does exactly what he said it would. My workflow speed has increased so much that I now look forward to editing. I know my PC will do the job as quickly as I need it to and without crashing. It's awesome.

And he also amazed me by upgrading my laptop's hard drive and has it running as good as new. If you need a seriously good computer or your old one needs a revamp, I highly recommend Tech Heads.

Nicky. M19/06/2013

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