On-site IT technical support

Our Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

On-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project. We have provided services interstate for 2-3 day projects previously.

Whether it is networking problems, server configuration, physical hardware changes & system upgrades; when their is more substantial work to be done across multiple computers, on-site support is typically the best way to address it.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

Our base rate for on-site IT technical support services is charged at $125.00 GST inc. per hour, charged in 15 minute units, plus call out fee. A minimum 30 minutes applies for on-site support services.

For Melbourne based clients, the call out fee is calculated as $20 + $2.50 per km from our office, GST inc. Outside of Melbourne, please contact us to discuss.

IT support outside of our business hours may incur a +30% service fee on labour, please see the contact us page for our operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

Quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs. We are based in Ferntree Gully although service Melbourne wide.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

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