On-site IT technical support

Tech Heads technicians are available 24/7 by appointment for on-site IT technical support, for Melbourne based clients and interstate under some circumstances.

Most on-site support visit’s are typically 1-2 hours, although for any larger projects please contact us and we can quote an estimate on how long and costs associated with your IT project.

On-site support is fantastic for resolving issues such as networking, server configuration, physical hardware changes & upgrades and when their is more substantial work to be done across multiple workstations.

NOTE: 24 hours notice is required for cancelling an on-site IT support appointment. The same applies if we are unable to complete a job as customer has not arrived for the appointment, the booking minimum of 1 hour IT support & call out fee will apply.

Pricing

We have a range of fixed price services for tasks that are time intestive, although not labour intensive. This helps to reduce your costs as we can incorporate those tasks while working on other jobs.

On-site computer technical support services is charged at $110.00 GST inc. per hour, plus call out fee.

On-site support is charged in 15 minute units beyond the minimum first hour and our call out fee is calculated as $20 + $2.50 per km from our office, GST inc.

IT support provided outside of our regular business hours attracts a +30% service fee, please see the contact us page for our current operating hours.

Please contact us to discuss your project and we can give you more detailed information on what to expect with how we price your specific job.

All quoted prices are estimates only.

Service Locations

On-site service is offered Melbourne wide within a range of approximately 30km of the Knox area, in the south eastern suburbs.

We can offer Australia wide service for our interstate business clients, feel free to contact us to discuss how we can help.

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