Tech Heads IT Services

Fixing Computer & IT Problems Since 2009!

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Remote IT Support

Professional computer repairs & IT support by expert Australian computer technicians.
Australia wide IT support, based in Ferntree Gully, South East Melbourne.

Enquire Today

Do you have a question about your PC, Mac or Laptop?

Call our 100% Australian tech expert team on 0423 40 40 50

Remote IT Support

Remote IT Support

Remote access services allow us to log in to your computer and solve your computer problems Australia wide, while you watch as we work away resolving your issues in front of your eyes.

As a 100% Australian owned business, operated by Melbourne based, expert computer technicians who are trained to resolve your problems quickly and efficiently.

Remote support is a great solution for quickly solving small niggling problem that won’t go away. You can call and speak to one of our technicians, who can then remotely access your computer and sort out little bugs and issues for you.

No matter where you are based in Australia, we can help you to get up and running again quickly!

Your problem is solved quickly, no call out fee and so you save money. We’re available to suit you with 24/7 availability by appointment too.


Our remote support services are sold in pre-paid hourly blocks and used in 15 minute time intervals. They customisable to suit your business needs and feature a 12 month expiry from the date of your purchase, 24 months on 5+ hour packs.

EXAMPLE: you could purchase a 1 hour remote support block; and then contact us up to 4 times with requests that take up to 15 minutes each.

HoursRRPOur price
1 hour$110$110 GST inc.
3 hours$330$295 GST inc.
5 hours$550$465 GST inc.
CustomContact us for a quote
Current pricing structure for remote support service.

NOTE: You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.

Our technicians abide by a strict privacy policy in regard to handling your personal information, and your privacy & security is guaranteed.

We strongly recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional with whom you’ve employed for your IT support services.

Enquire Today

Got an IT or computer question?
Call our 100% local Australian tech experts on 0423 40 40 50

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On an extremely positive note though, I cannot recommend or thank Anthony Parker from Tech Heads enough, for firstly helping me to diagnose and deal with the imminent and tragic death of my laptop and secondly, for his commitment to making sure he found and delivered the most suitable and best quality replacement for my needs - within my tight budget.

The custom-built laptop he put together for me is the best (it's so fast and sexy!!) I have ever owned and I can't ever see myself buying one straight off the shelf again.

I got so much more bang for my buck, as well as his amazing, personalised service, which I know will continue should I have any issues now that I have this baby home.

Thanks Anthony! You my friend are a top bloke.

Melissa. P26/11/2014

I had a hard drive which was badly damaged and Anthony was able to retrieve 99.9% of the data.

Anthony's service was very helpful, responsive & prompt - I would highly recommend Tech Heads for any data recovery & IT work - Thanks again!

Amber. L24/06/2013

Just wanted to say thanks for providing me with the most amazing laptop all those years ago that has availed me an ongoing income along with greatly appreciated fast IT support.

Cheers you legend!

Glenys. W03/03/2017

I desperately needed a fast computer for video and stills editing and I thought about going to the usual retailers but I had never been completely satisfied with previous computers I had bought.

Until now! Anthony built me an awesome computer that does exactly what he said it would. My workflow speed has increased so much that I now look forward to editing. I know my PC will do the job as quickly as I need it to and without crashing. It's awesome.

And he also amazed me by upgrading my laptop's hard drive and has it running as good as new. If you need a seriously good computer or your old one needs a revamp, I highly recommend Tech Heads.

Nicky. M19/06/2013

That is just WONDERFUL news, Anthony!!!

Thank you!!! You're bloody brilliant! I am so happy that I dialled your number the other day!

Therese. A30/05/2013

Tech Heads IT Services

100% Australian IT Support for your home or business.

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