Remote IT Support
Remote IT Support
Remote access services allow us to log in to your computer and solve your computer problems Australia wide, while you watch as we work away resolving your issues in front of your eyes.
As a 100% Australian owned business, operated by Melbourne based, expert computer technicians who are trained to resolve your problems quickly and efficiently.
Remote support is a great solution for quickly solving small niggling problem that won’t go away. You can call and speak to one of our technicians, who can then remotely access your computer and sort out little bugs and issues for you.
No matter where you are based in Australia, we can help you to get up and running again quickly!
Your problem is solved quickly, no call out fee and so you save money. We’re available to suit you with 24/7 availability by appointment too.
Pricing
Our remote support services are sold in pre-paid hourly blocks and used in 15 minute time intervals. They customisable to suit your business needs and feature a 12 month expiry from the date of your purchase, 24 months on 5+ hour packs.
EXAMPLE: you could purchase a 1 hour remote support block; and then contact us up to 4 times with requests that take up to 15 minutes each.
| Hours | RRP | Our price |
|---|---|---|
| 1 hour | $110 | $110 GST inc. |
| 3 hours | $330 | $295 GST inc. |
| 5 hours | $550 | $465 GST inc. |
| Custom | Contact us for a quote |
NOTE: You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.
Our technicians abide by a strict privacy policy in regard to handling your personal information, and your privacy & security is guaranteed.
We strongly recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional with whom you’ve employed for your IT support services.
