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Tech Heads IT Services

Computer Sales & Repairs, Business IT Support, Networking & IT Services Since 1999!

Remote access IT support services

For remote access support we use:

Team Viewer v9.0 for PC
Team Viewer v9.0 for Mac

Remote access services allow us to log in to your computer and solve your computer problems from our office, while you watch us working away on your computer screen.

We are a 100% Australian owned business, operated by only local expert computer technicians, trained to solve your problems. We do not outsource any of our services.

Our remote access service packs are all GST inc. and have a 12 month expiry from the date of your purchase. 24 months on 5 & 10 hour packs.

HoursRRPOur priceCharge rate
1 hour$110$110 GST inc.15 minute blocks
3 hours$330$295 GST inc.10 minute blocks
5 hours$550$465 GST inc.5 minute blocks

You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.

Our technicians abide by a strict privacy policy in regards to handling your private information, and your security is guaranteed.

We recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional whom you've employed for your IT support services.

Often there will be a little niggling problem that just won't go away. You can call and speak to one of our technicians, who can then remotely access your computer, and we can solve the issue that's holding you back quickly.

If it turns out that the problem is of a more serious nature, we can let you know quickly, so we can properly address the issue in a more hands-on way.

This service requires a working internet connection.

Remote access computer repairs

Remote access computer repair services

Remote access is a favourite for our business clients. We promptly answer our phones, and are always eager to help get you back on track, all without you having to lift a finger.

It's particularly fantastic because you can get an expert on the line, fixing your computer problems over the phone!

Your problem is solved faster, no call out fee, so you save money and it is easy to schedule a time that works perfectly to your schedule.