Remote access IT support services

Remote access services allow us to log in to your computer and solve your computer problems from our office, while you watch us working away on your computer screen.

Our technicians abide by a strict privacy policy in regards to handling your private information, and your security is guaranteed.

We are a 100% Australian owned business, operated by only local expert computer technicians, trained to solve your problems. We do not outsource any of our services.

Our remote access service packs are all GST inc. and have a 12 month expiry from the date of your purchase. 24 months on 5 & 10 hour packs.

HoursRRPOur priceCharge rate
1 hour$80$80 GST inc.15 minute blocks
3 hours$240$220 GST inc.10 minute blocks
5 hours$400$360 GST inc.5 minute blocks
10 hours$800$700 GST inc.5 minute blocks


You may have heard about, or even received, incoming phone calls from scammers trying to gain access to your computer, files and account details.

Remote access computer repairs

Remote access computer repair services

We recommend you DO NOT grant anyone access to your computer unless you know who you are dealing with; and they are a certified professional whom you've employed for your IT support services.

The GREAT news about remote access.

Often there will be a little niggling problem that just won't go away. You can call and speak to one of our technicians, who can then remotely access your computer, and we can solve the issue that's holding you back quickly.

If it turns out that the problem is of a more serious nature, we can let you know quickly, so we can properly address the issue in a more hands-on way.

This service requires a working internet connection.

Remote access is a favourite, especially for business clients. We promptly answer our phones, and are always eager to help get you back on track, all without you having to lift a finger.

It's particularly fantastic because you can get an expert on the line, fixing your computer problems over the phone!

In short, your problem is solved faster, no call out fee, so you save money and it is easy to schedule a time that works perfectly to your schedule.

Call Tech HeadsCall Tech Heads on
0423 40 40 50

Pressure-free IT help!

Our technicians provide expert advice to suit your needs & budget.

Solve your IT problems for now and the future.

For urgent service

Please call us on:
0423 40 40 50

Or contact us through our web form:

Please note: priority service on emergency issues will incur additional expenses.

Priority & after hours service is calculated at +30% upon standard rates.

Trading hours:

Mon 9:30am - 5:30pm

Tue 9:30am - 5:30pm

Wed closed

Thu 9:30am - 5:30pm

Fri 9:30am - 4:00pm

Sat & Sun closed

We are available on Wednesday to customers with a current 'On-going service agreement'.